Last Updated: August 2026

Thank you for shopping with Custom Creations by Liz.

Processing Times

All personalised items are made to order. Processing times vary depending on the product and the time of year.

Estimated processing times are shown on individual product listings. During busy periods, such as Christmas, processing times may be longer.

Delivery

Orders are dispatched using Royal Mail or another trusted courier service.

Delivery times begin once your order has been dispatched and are estimates only.

We cannot guarantee delivery dates and are not responsible for delays caused by postal services, couriers, weather conditions or other circumstances beyond our control.

Delivery Charges

Delivery charges are calculated at checkout and are based on the size, weight and destination of your order.

Any available free delivery promotions will be clearly displayed on the website.

Incorrect Addresses

Please ensure your delivery address is correct before completing your order.

We cannot accept responsibility for orders sent to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect address, additional postage charges may apply before the item can be resent.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and the packaging

We will work with you to resolve the issue as quickly as possible.

Lost Parcels

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.