FAQ
Here are some of the most common questions about ordering from Custom Creations by Liz. If you need any help before ordering, please get in touch.
How do I personalise my order?
Each personalised product will have a box where you can enter the details required. Please double-check names, dates, spellings and other information before adding the item to your basket, as your item will be made using the information you provide.
How do I send my photos?
Products requiring photographs will have an upload option on the product page. Please upload the clearest, highest-quality original photo you have. Avoid screenshots where possible, as these can reduce print quality.
Can I upload more than one photo?
Yes, where the product allows multiple photographs, you can upload several images using the photo upload section.
Do you improve or edit photographs?
Minor adjustments may be made where necessary to help your photograph fit the design. If your image is too low quality or unsuitable for printing, I will contact you before making your order.
Can I see the design before you make my item?
On products where a design proof is available, you can select Yes when ordering. Your proof will be sent for approval before the item is produced. Please check all wording, spelling and details carefully when approving your proof.
How long will my order take?
My current turnaround time is normally 2–5 working days. During busy periods, particularly Christmas, orders may take a little longer or if i need to order stock in to complete it. Turnaround time is the time needed to make your order and does not include delivery time.
How much is postage?
Postage is calculated according to the type of products in your order and will be shown before you complete checkout. Current rates start from £2.85, with larger/heavier orders charged up to £7.80.
Can I collect my order?
Yes. Local collection in Bolton is available at checkout. I will contact you when your order is ready to arrange collection.
What payment methods do you accept?
Available payment options will be shown securely at checkout.
Can I change my order after placing it?
Please contact me as soon as possible. If I haven’t started making your item, I may be able to change the details. Once production has started, changes may not be possible.
Can personalised items be returned?
As personalised and custom-made products are created specifically for you, they cannot normally be returned simply because you have changed your mind. However, if your item arrives damaged, faulty, or I have made an error with your personalisation, please contact me so I can put it right.
What happens if I enter the personalisation incorrectly?
Please check your information carefully before ordering. I cannot normally replace an item free of charge if it has been made correctly using details that were entered incorrectly when the order was placed.
Will the colours look exactly the same as they do on my screen?
Colours can vary slightly between screens and the finished printed product. Small differences in colour are normal and aren’t considered a fault.
I have an idea that isn’t on your website. Can you make it?
Absolutely — please get in touch. I make a range of personalised gifts and I’m happy to discuss custom requests where possible.
Still need help?
Please contact Custom Creations by Liz and I’ll be happy to help with any questions before you order.